Closed: NC - Product Quality Leader - Ref: 1130041

Job description

Ensure the product quality performance within determined responsibility scope through investigating and prioritizing market product quality issues in order to achieve committed quality and warranty targets.

• Search, detect and quantify actively & preventively customer quality issues at an early stage.

• Decide, among all the issues experienced by the customer, what are the emerging issues that must be pre-investigated.

• Perform pre-investigation of field quality issues in order to request and follow the introduction of proper solutions in a timely manner.

• Initiate, coordinate and prioritize quality actions inside design Engineering, Purchasing, and Manufacturing.

• Actively search for rapid containment actions.

• Clear communication and reporting on product quality or on customer satisfaction within the company.

• Check effectiveness of implemented Quality solving solutions.

• Request external campaign based on technical description and present at the External Campaign Committee.

• Identify potential safety related issue upon field report / claim received and communicate to Safety Investigator.

• Bring support to the new projects by providing field experience.

• Contribute to long term quality roadmap.

Required competence

  • Technical / university education or background
  • Judgement abilities for prioritizing issues adding value for both customer and brand
  • Cross Functional Team Leadership – PM experience
  • Ability to quickly gain credibility and establish positive relationships / networking
  • Team player with good networking skills
  • Quality solving processes and analytics ; FMEA; 8D process, Weibull; 5 WHY
  • Excellent communication skills
  • Fluent in English, both spoken and written
  • Customer focus
  • Analytical abilities

Place of assignment


Assignment duration

Start: 2019-06-21
End: 2020-06-21

Contact person

Filip Rosander
+1 336 582 5386